Refund Policy for Putduck Ecommerce:

1. Returns and Refunds:

(a) Eligibility: Putduck Ecommerce accepts returns and processes refunds in accordance with the terms outlined in this Refund Policy. To be eligible for a return and refund, items must be unused, in their original condition, and in the original packaging.

(b) Timeframe: Customers have1 days from the date of receipt to initiate a return request.

2. Initiating a Return:

(a) Contact Us: To initiate a return, customers must contact our customer service team at support@putduck.com to request a Return Authorization (RA) number.

(b) Providing Information: Customers may be required to provide information such as order number, item description, and reason for the return.

3. Return Shipping:

(a) Cost: Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

(b) Packaging: Items should be securely packaged to prevent damage during transit. The RA number must be clearly marked on the outside of the package.

4. Inspection and Processing:

(a) Verification: Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

(b) Processing Time: Refunds will be processed within [number of days] days of receiving the returned item.

5. Refund Options:

(a) Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

(b) Store Credit: Customers may choose to receive a refund in the form of store credit.

6. Exclusions:

(a) Non-Returnable Items: Certain items are non-returnable, including list of non-returnable items, unless received in a damaged or defective condition.

(b) Final Sale Items: Items marked as "Final Sale" are not eligible for return or refund.

7. Damaged or Defective Items:

(a) Notification: Customers must notify us of any damaged or defective items within [number of days] days of receipt.

(b) Replacement or Refund: Damaged or defective items will be replaced or refunded, as determined by Putduck Ecommerce.

8. Cancelling an Order:

(a) Cancellation Period: Customers may cancel an order within 10 minutes hours of placing it by contacting our customer service team.

(b) Refund Processing: If the order is canceled within the specified period, a refund will be processed in accordance with our standard refund policy.

9. Changes to the Refund Policy:

(a) Updates: Putduck Ecommerce reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to the website.

10. Contact Us:

(a) If you have any questions, concerns, or requests regarding this Refund Policy, please contact us atsupport@putduck.com

By making a purchase from Putduck Ecommerce, you acknowledge and agree to the terms of this Refund Policy. It is your responsibility to review this policy regularly for any changes.

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